About Me
Hola! I am a seasoned Project Manager and Operations Specialist with over 7 years of experience leading digital marketing initiatives, driving customer engagement, and optimizing business processes. My background includes hands-on roles in digital strategy, customer care, and team management, along with 10+ years of expertise in customer relationship management.
I excel in forecasting timelines and making strategic adjustments to ensure seamless alignment with company objectives. With a keen eye for detail and trends, I specialize as a website and newsletter specialist, crafting and implementing efficient standard operating procedures (SOPs) for seamless management. Demonstrating expertise in increasing subscribers and enhancing website engagement, I've achieved substantial audience growth and heightened user satisfaction. My work includes creating landing pages, optimizing user experiences, and implementing new messaging and media updates. I've managed a wide variety of website enhancements, such as adding social media icons, email subscription buttons, and refining the layout for better user engagement.
As a Senior Project Manager at Humanity Communications Collective (HCC) , I have successfully led digital strategy projects, including the overhaul of the 'State of Bay Area Workers Data Tool,' leveraging agile methodologies to boost website presence by 2%. I spearheaded the digital strategy for Raizado: The Latinx House Festival, achieving a 400% increase in website visits and a 52% rise in email subscriptions, with an impressive 44% open rate. My ability to manage a portfolio of marketing projects resulted in a 20% increase in campaign engagement.
At Webstyle, Inc., I served as Operations Manager and Customer Care Manager, where I streamlined processes and enhanced customer satisfaction through innovative strategies.
Let's connect and discuss how I can contribute to your projects!
Services Offered
Administrative Work/ Project Management
Administrative Work/ Project Management
Administrative Work/ Project Management
Free up your time and focus on what you do best by outsourcing your administrative tasks to us.
Bring your projects to fruition with my professional project management services. From planning to execution, I ensure deadlines are met and goals are achieved, giving you peace of mind.
Website Updates
Administrative Work/ Project Management
Administrative Work/ Project Management
Keep your digital storefront fresh and captivating with my expert website update services. Whether it's adding new content or implementing the latest design trends, I've got your website covered.
Newsletter Writing and Publishing
Administrative Work/ Project Management
Newsletter Writing and Publishing
Stay connected with your audience through impactful newsletters. l can craft engaging content, and will ensure timely and effective delivery, keeping your subscribers informed and interested.